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What writing to us can achieve

We can fix this site. That covers more than typos.

Tell us a rule has changed and we will check it against the official source and update the page. Tell us a link is dead or now lands somewhere unrelated and we will repoint it. Tell us an address or a set of details we publish has gone stale and we will re-verify it or remove it. Tell us a page was confusing, buried the thing you actually needed, or answered a question you were not asking, and that is genuinely useful — most of our rewrites start with someone saying a page did not help.

Corrections that could send someone to the wrong place or expose them to a fine are handled first, ahead of anything else in the queue. If you are telling us we have got a fine amount, a deadline or an eligibility rule wrong, say so plainly at the top of the message. Where you have the official page that proves the point, include it; it turns a day of checking into ten minutes.

You can also tell us about an advertisement that appeared on one of our pages and looked like a scam. Ads are served automatically by Google and its partners and are not chosen by us, so we often do not see what you saw. A screenshot and the page it appeared on gives us something to report.

What writing to us cannot achieve

We are not NZTA Waka Kotahi, the AA, VTNZ or any government body, and we have no agreement with any of them. That is not a disclaimer bolted on for legal comfort; it describes exactly what we can reach, which is nothing.

We cannot look up your vehicle, your rego status, your WoF expiry, your demerit points or your licence. We cannot see whether your ownership change went through, whether your plates have been dispatched or where your application has stopped. We cannot correct a record, cancel or reduce an infringement, restore a lapsed entitlement, book you a test or bring one forward. We cannot tell you when an online service that is down will come back, because nobody credible can. If a page you are reading here explains a problem, the fix for that problem always lives inside the official system, and the page will tell you which part of it to go to.

If your problem is with a specific inspection site, licensing agent or AA Centre, the complaint belongs with that organisation, not with us. We do not appoint them, oversee them or have any influence over what they do.

Please do not send us personal information

When you describe a problem, describe it generically. "My rego expired eight months ago and the renewal screen rejects it" tells us everything we need in order to see whether a page is missing. The plate adds nothing.

Nobody can be paid to fix this for you

Every transaction this site covers is free or a fixed official fee, and every one of them is something you do yourself, directly, with NZTA or an appointed agent. There is no paid fast lane, no private clearing service and no intermediary with a back channel.

So if anyone — by text, by phone, by email, through a social media message or through an advertisement — offers to expedite your licence, clear a fine, remove demerit points or fix a record in exchange for a fee, they are running a scam. Do not pay, and do not send them a licence number or a copy of an ID. The money is usually the smaller loss. Text scams impersonating NZTA follow this pattern closely enough to be worth recognising before one arrives.

What we do with your message

We use your email to reply to you and to fix whatever you have reported, and for nothing else. We do not add you to a mailing list, we do not sell or share the address, and we do not use it for advertising. Where a correction ends up published, it is published as a change to the page, never as your name or your details.